:root{--bg: #0d1117;--card: #161b22;--border: #30363d;--text: #c9d1d9;--primary: #1f6feb;--green: #238636;--red: #da3633;--orange: #f0883e;--muted: #8b949e;--hover: #1c2128}*{margin:0;padding:0;box-sizing:border-box}body{font-family:system-ui,sans-serif;background:var(--bg);color:var(--text)}.login-page{display:flex;justify-content:center;align-items:center;min-height:100vh}.login-card{background:var(--card);border:1px solid var(--border);border-radius:12px;padding:40px;width:360px;text-align:center}.login-logo{font-size:48px;margin-bottom:8px}.login-card h1{color:var(--primary);font-size:20px;margin-bottom:4px}.login-sub{color:var(--muted);font-size:12px;margin-bottom:24px}.login-card input{width:100%;padding:10px 14px;margin:8px 0;background:var(--bg);border:1px solid var(--border);border-radius:8px;color:var(--text);font-size:14px;outline:none}.login-card input:focus{border-color:var(--primary)}.login-card button{width:100%;padding:10px;margin-top:12px;background:var(--primary);border:none;border-radius:8px;color:#fff;font-size:15px;cursor:pointer}.login-card button:disabled{opacity:.6}.login-error{color:var(--red);font-size:13px;margin-top:12px}.dash{display:flex;height:100vh;overflow:hidden}.sidebar{width:280px;background:var(--card);border-right:1px solid var(--border);display:flex;flex-direction:column;flex-shrink:0;height:100%;overflow-y:auto}.sidebar-brand{padding:18px 16px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:10px}.brand-icon{font-size:24px}.brand-name{font-size:15px;font-weight:600;color:var(--primary)}.nav-menu{flex:1;overflow-y:auto;padding:8px 0}.nav-item{display:flex;align-items:center;gap:10px;padding:10px 16px;cursor:pointer;color:var(--muted);font-size:13px;border-left:3px solid transparent;transition:all .15s}.nav-item:hover{background:var(--hover);color:var(--text)}.nav-item.active{background:var(--hover);color:var(--primary);border-left-color:var(--primary)}.nav-icon{font-size:16px;width:22px;text-align:center}.nav-label{white-space:nowrap}.sidebar-footer{padding:12px 16px;border-top:1px solid var(--border)}.sidebar-footer button{width:100%;padding:6px;background:transparent;border:1px solid var(--border);color:var(--muted);border-radius:6px;font-size:12px;cursor:pointer}.sidebar-footer button:hover{background:var(--red);border-color:var(--red);color:#fff}.main{flex:1;display:flex;flex-direction:column;min-width:0;overflow:hidden}.topbar{background:var(--card);padding:10px 20px;border-bottom:1px solid var(--border);display:flex;justify-content:space-between;align-items:center;flex-shrink:0}.topbar .cur-contact{font-size:15px;font-weight:600}.topbar .actions{display:flex;gap:6px}.topbar .actions button{padding:5px 12px;border:1px solid var(--border);background:transparent;color:var(--text);border-radius:6px;font-size:11px;cursor:pointer}.topbar .actions button:hover{background:var(--hover)}.tab-content{flex:1;overflow-y:auto;padding:16px 20px}.chat-layout{display:flex;flex:1;min-height:0}.contact-panel{width:260px;background:var(--card);border-right:1px solid var(--border);display:flex;flex-direction:column;flex-shrink:0}.contact-panel-header{padding:12px 16px;font-size:13px;font-weight:600;color:var(--muted);border-bottom:1px solid var(--border)}.contact-list{flex:1;overflow-y:auto}.contact-item{padding:10px 16px;border-bottom:1px solid var(--border);cursor:pointer;transition:background .15s}.contact-item:hover,.contact-item.active{background:var(--hover)}.contact-item .name{font-weight:600;font-size:13px;display:flex;align-items:center;gap:4px}.contact-item .preview{font-size:11px;color:var(--muted);margin-top:2px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.contact-item .badge{margin-left:auto;font-size:10px;padding:1px 6px;border-radius:8px}.contact-item .badge.online{background:var(--green);color:#fff}.contact-item .badge.banned{background:var(--red);color:#fff}.chat-main{flex:1;display:flex;flex-direction:column;min-width:0}.reply-bar{background:var(--card);padding:10px 20px;border-top:1px solid var(--border);display:flex;gap:8px;align-items:center;flex-shrink:0}.reply-bar input{flex:1;padding:8px 14px;background:var(--bg);border:1px solid var(--border);border-radius:20px;color:var(--text);font-size:13px;outline:none}.reply-bar input:focus{border-color:var(--primary)}.reply-bar button{padding:8px 18px;background:var(--primary);border:none;border-radius:20px;color:#fff;font-size:13px;cursor:pointer}.chat-area{flex:1;min-height:0;display:flex;flex-direction:column;gap:6px;overflow-y:auto}.msg{max-width:75%;padding:8px 12px;border-radius:12px;font-size:13px;line-height:1.5;word-break:break-word}.msg.customer{align-self:flex-start;background:var(--card);border-bottom-left-radius:3px}.msg.agent{align-self:flex-end;background:var(--primary);border-bottom-right-radius:3px}.msg.system{align-self:center;background:#21262d;color:var(--muted);font-size:11px;padding:4px 10px;border-radius:6px}.msg .time{font-size:10px;color:var(--muted);margin-top:2px}.module-panel h3{color:var(--primary);font-size:15px;margin-bottom:12px}.module-panel table{width:100%;border-collapse:collapse;font-size:12px}.module-panel th{text-align:left;padding:6px 10px;background:#21262d;color:var(--primary);border-bottom:2px solid var(--border);font-weight:600}.module-panel td{padding:5px 10px;border-bottom:1px solid #21262d}.module-panel tr:hover td{background:var(--hover)}.module-panel .btn-sm{padding:3px 10px;border:1px solid var(--border);background:transparent;color:var(--text);border-radius:4px;font-size:11px;cursor:pointer;margin-right:4px}.module-panel .btn-sm:hover{background:var(--hover)}.module-panel .btn-sm.danger:hover{background:var(--red);border-color:var(--red);color:#fff}.module-panel .btn-sm.primary{background:var(--primary);border-color:var(--primary);color:#fff}.form-row{display:flex;gap:8px;margin-bottom:12px;align-items:flex-end}.form-row input,.form-row textarea,.form-row select{padding:6px 10px;background:var(--bg);border:1px solid var(--border);border-radius:6px;color:var(--text);font-size:12px;outline:none}.form-row input:focus,.form-row textarea:focus{border-color:var(--primary)}.form-row textarea{flex:1;resize:vertical;height:50px}.module-panel input,.module-panel textarea,.module-panel select{padding:6px 10px;background:var(--bg);border:1px solid var(--border);border-radius:6px;color:var(--text);font-size:12px;outline:none}.module-panel input:focus,.module-panel textarea:focus{border-color:var(--primary)}.empty{color:var(--muted);font-size:13px;padding:20px 0;text-align:center}.tag{display:inline-block;padding:1px 6px;border-radius:8px;font-size:10px;margin-right:3px}.tag.active{background:var(--green);color:#fff}.tag.inactive{background:#6e7681;color:#fff}.tag.whitelist{background:var(--green);color:#fff}.tag.block{background:var(--red);color:#fff}.chat-widget{height:100dvh;display:flex;flex-direction:column;max-width:600px;margin:0 auto}.chat-widget header{background:var(--card);padding:12px 16px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:10px}.chat-widget header .logo{width:36px;height:36px;background:var(--primary);border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:20px}.chat-widget header .title{font-size:15px;font-weight:600}.chat-widget header .status{font-size:11px;color:var(--green)}.chat-widget .messages{flex:1;min-height:0;overflow-y:auto;padding:14px;display:flex;flex-direction:column;gap:6px}.chat-widget .input-area{flex-shrink:0;background:var(--card);padding:10px 16px;border-top:1px solid var(--border);display:flex;gap:8px}.chat-widget .input-area input{flex:1;padding:9px 14px;background:var(--bg);border:1px solid var(--border);border-radius:20px;color:var(--text);font-size:14px;outline:none}.chat-widget .input-area input:focus{border-color:var(--primary)}.chat-widget .input-area button{width:36px;height:36px;border-radius:50%;border:none;background:var(--primary);color:#fff;font-size:18px;cursor:pointer}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0009;display:flex;justify-content:center;align-items:center;z-index:100}.modal{background:var(--card);border:1px solid var(--border);border-radius:10px;padding:24px;min-width:320px;max-width:500px}.modal h3{color:var(--primary);margin-bottom:12px}.modal input,.modal textarea,.modal select{width:100%;padding:8px;margin:6px 0;background:var(--bg);border:1px solid var(--border);border-radius:6px;color:var(--text);font-size:13px}.modal textarea{height:80px}.modal .modal-actions{display:flex;gap:8px;justify-content:flex-end;margin-top:12px}.modal .modal-actions button{padding:6px 16px;border-radius:6px;font-size:13px;cursor:pointer}.modal .modal-actions .cancel{background:transparent;border:1px solid var(--border);color:var(--text)}.modal .modal-actions .confirm{background:var(--primary);border:none;color:#fff}button{padding:5px 14px;border:1px solid var(--border);background:transparent;color:var(--text);border-radius:6px;font-size:12px;cursor:pointer}button:hover{background:var(--hover)}button:disabled{opacity:.5;cursor:not-allowed}.quick-reply-chip{display:inline-block;padding:4px 10px;background:#21262d;border:1px solid var(--border);border-radius:12px;font-size:12px;cursor:pointer;transition:all .15s}.quick-reply-chip:hover{background:var(--hover);border-color:var(--primary)}.dot.online{color:var(--green);font-size:11px}.dot.offline{color:var(--red);font-size:11px}select{padding:6px 10px;background:var(--bg);border:1px solid var(--border);border-radius:6px;color:var(--text);font-size:12px}input,textarea{padding:6px 10px;background:var(--bg);border:1px solid var(--border);border-radius:6px;color:var(--text);font-size:13px}.messages{flex:1;min-height:0;overflow-y:auto;padding:14px;display:flex;flex-direction:column;gap:6px}.input-area{flex-shrink:0;background:var(--card);padding:10px 14px;border-top:1px solid var(--border);display:flex;gap:8px}.input-area input{flex:1;padding:8px 14px;border-radius:20px}.input-area button{padding:8px 18px;background:var(--primary);border:none;border-radius:20px;color:#fff;font-size:13px;cursor:pointer}.chat-widget .input-area .attach-btn{background:transparent;border:none;font-size:1.2em;cursor:pointer;padding:0 6px;opacity:.7;transition:opacity .15s}.chat-widget .input-area .attach-btn:hover:not(:disabled){opacity:1}.chat-widget .input-area .attach-btn:disabled{opacity:.3;cursor:not-allowed}.chat-widget .input-area .voice-btn{background:transparent;border:none;font-size:1.1em;cursor:pointer;padding:0 6px;opacity:.7;transition:all .15s}.chat-widget .input-area .voice-btn:hover:not(:disabled){opacity:1}.chat-widget .input-area .voice-btn:disabled{opacity:.3;cursor:not-allowed}.chat-widget .input-area .voice-btn.recording{background:#f44;color:#fff;opacity:1;border-radius:4px;padding:2px 8px;font-size:.85em;animation:voice-pulse 1.5s ease-in-out infinite}@keyframes voice-pulse{0%,to{box-shadow:0 0 #ff444480}50%{box-shadow:0 0 0 6px #f440}}.recording-indicator{padding:4px 12px;background:#000000bf;color:#fff;font-size:12px;display:flex;align-items:center;gap:6px}.recording-dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:#f44;animation:dot-blink .8s step-end infinite}@keyframes dot-blink{0%,to{opacity:1}50%{opacity:.2}}.chat-widget .messages .msg.uploading{opacity:.7;font-style:italic}.chat-widget .messages .msg .spinner{display:inline-block;animation:spin 1s linear infinite}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.chat-widget .messages .msg.error{background:#fff0f0;border:1px solid #fcc;color:#c00}.chat-widget .messages .msg .upload-error{font-size:.85em;margin-top:4px;opacity:.8}.chat-widget .messages .msg .retry-btn{margin-top:6px;padding:2px 10px;font-size:.85em;background:#f5f5f5;border:1px solid #ddd;border-radius:4px;cursor:pointer}.chat-widget .messages .msg .retry-btn:hover{background:#eee}.chat-widget .messages .msg .media-img{max-width:240px;max-height:240px;border-radius:8px;display:block;cursor:pointer;object-fit:cover}.chat-widget .messages .msg .media-caption{font-size:.8em;color:#888;margin-top:4px;word-break:break-all}.chat-widget .messages .msg.file-msg{background:#f0f4ff}.chat-widget .messages .msg .media-file{display:flex;align-items:center;gap:6px}.chat-widget .messages .msg .media-file .file-icon{font-size:1.3em}.chat-widget .messages .msg .media-file a{color:#1a73e8;text-decoration:underline;word-break:break-all}.chat-widget .messages .msg .media-file a:hover{color:#1557b0}.chat-widget .messages .msg.audio-msg{min-width:150px;max-width:280px}.chat-widget .messages .msg.audio-msg .voice-player{width:100%;height:36px;border-radius:6px}.chat-widget .messages .msg.audio-msg .voice-duration{font-size:11px;color:var(--muted, #888);text-align:right;display:block;margin-top:4px}.chat-widget .messages .msg.audio-msg .voice-fallback{font-size:13px;color:var(--muted, #888)}